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Privacy Policy
Flooring CareEffective Date: 8 October 2026Website:
https://flooringcare.com.au
1. IntroductionFlooring Care ("we", "us", or "our") is committed to protecting your privacy and handling your personal information responsibly.This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, request a quote, enquire about our flooring services, or interact with our advertisements on Facebook, Instagram and other digital platforms.We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
2. Information We CollectDepending on how you interact with us, we may collect the following information:Full nameEmail addressContact telephone numberResidential or business addressProperty location and flooring project detailsFlooring preferences, measurements and service requirementsInformation included in enquiry forms, messages or quote requestsInformation submitted through Facebook or Instagram Lead FormsWebsite usage information, including IP address, browser type, device information and interactions with our websiteWe only seek to collect personal information that is reasonably necessary for our business activities.
3. How We Collect Your InformationWe may collect information when you:Complete a contact or quote request form on our website.Submit an enquiry through Facebook or Instagram advertisements.Contact us by telephone, email or social media.Request a flooring inspection, measurement or installation quotation.Communicate with our team about flooring products or services.Interact with our website, where analytics tools, cookies or tracking technologies are used.We may also receive information from third-party platforms, including Meta, when you voluntarily submit your details through their services.
4. How We Use Your InformationWe may use your personal information to:Respond to enquiries and requests for quotations.Contact you regarding flooring products, installation services and project requirements.Arrange inspections, consultations and measurements.Prepare quotations, invoices and service agreements.Deliver and manage flooring installation projects.Provide customer service and follow-up communications.Improve our website, products and services.Measure advertising performance and improve marketing campaigns.Send promotional communications where permitted by law.Meet legal, regulatory and business recordkeeping obligations.We do not sell personal information to third-party data brokers.
5. Facebook and Instagram AdvertisingFlooring Care may advertise its products and services through Meta Platforms, including Facebook and Instagram.When you interact with our advertisements or submit information through a Meta Instant Form, we may receive the information you choose to provide, including your name, phone number, email address and details of your flooring enquiry.We use this information to:Respond to your flooring enquiry.Contact you regarding a requested quote or consultation.Provide information about relevant flooring services.Arrange appointments or inspections.Measure the effectiveness of our advertising campaigns.Submitting a lead form does not automatically mean you have agreed to receive unrelated promotional messages.Any direct marketing communications will be sent in accordance with applicable Australian law, and you may request that we stop sending them.Meta may separately process information according to its own privacy policy, available at:https://www.facebook.com/privacy/policy/
6. Cookies, Analytics and Advertising TechnologiesOur website may use cookies and similar technologies to support website functionality, understand visitor behaviour and assess the performance of advertising campaigns.Depending on the tools enabled on our website, these technologies may include:Google AnalyticsGoogle Ads conversion trackingMeta PixelWebsite performance and analytics toolsCookies required for website functionalityWhere implemented, these technologies may collect information about website visits, page interactions, device characteristics and advertising conversions.We may use this information to improve our website, understand marketing performance and display relevant advertisements.You can manage or restrict cookies through your browser settings. Some website functionality may be affected if cookies are disabled.
7. Sharing Your InformationWe may disclose personal information to trusted service providers where reasonably necessary for our business operations, including:Website hosting and maintenance providersCustomer relationship management and enquiry management providersAdvertising and analytics service providersContractors or installation professionals involved in your flooring projectIT, administrative and business support providersGovernment authorities or regulators where required or authorised by lawWe take reasonable steps to ensure that service providers handle personal information appropriately.We do not disclose personal information for unrelated third-party marketing without appropriate permission or another lawful basis.
8. Overseas DisclosureSome technology, website hosting, analytics, advertising or customer management service providers may process or store information outside Australia.This may include providers operating in the United States or other countries.Where overseas disclosure occurs, we take reasonable steps required by applicable Australian privacy law to protect personal information.The location of overseas processing may depend on the service providers we use.
9. Data Storage and SecurityWe take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.These measures may include secure systems, restricted access to customer information and appropriate security practices.However, no method of electronic transmission or storage can be guaranteed to be completely secure.
10. Retention of Personal InformationWe retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, manage our business relationships, resolve disputes and comply with applicable legal obligations.When information is no longer required, we take reasonable steps to securely delete or de-identify it, unless retention is required by law.
11. Accessing and Correcting Your InformationYou may contact us to request access to personal information we hold about you or to request the correction of inaccurate, incomplete or outdated information.We will respond to requests in accordance with applicable Australian privacy law.To make a request, please contact us using the details provided below.
12. Marketing Communications and Opting OutWhere permitted by law, we may contact you about flooring services, promotions or relevant business updates.You can opt out of direct marketing communications at any time by:Following the unsubscribe instructions in a marketing message, where provided.Replying to a message requesting no further promotional contact.Emailing us at enquiries@flooringcare.com.au.We will process opt-out requests in accordance with applicable law.
13. Third-Party WebsitesOur website may contain links to third-party websites, including Facebook, Instagram and other service providers.We are not responsible for the privacy practices of independent third-party websites.We encourage you to review their privacy policies before providing personal information.
14. Privacy Enquiries and ComplaintsIf you have any concerns about how we collect, use or manage your personal information, please contact us.We will review your concern and respond within a reasonable timeframe.If you are dissatisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).Website: https://www.oaic.gov.au
15. Changes to This Privacy PolicyWe may update this Privacy Policy periodically to reflect changes in our business operations, technology, legal requirements or privacy practices.Any updates will be published on this page with a revised effective date.We encourage visitors to review this policy periodically.
16. Contact InformationFlooring CareWebsite:
https://flooringcare.com.au
Email: enquiries@flooringcare.com.au
Phone: 0481 241 274
Location: Melbourne, Victoria, Australia
For any questions about this Privacy Policy or requests concerning your personal information, please contact us using the details above.